FAQS

Need help with something?

Here are the questions we hear the most.
And, you can always reach us at hello@shoppineandpalm.com.

Orders

When will I receive my order?

All orders ship out 24 hours or less after we receive your order. From there, you’ll receive your order within the shipping window that you selected at checkout.

Can I cancel my order?

Contact Customer Support within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST.

If you are unable to process a cancellation, don’t worry! We’ll help you process a refund once you receive your order.

What if the item I want to purchase is sold out?

We’re constantly producing new products and restocking our bestsellers. If the item you want is out of stock you can sign up to receive a notification once it’s back in stock, or you can contact us to see when we anticipate receiving more inventory.

What if my order is damage ?

We stand by the quality of our products and we want you to absolutely love your order. If your order is damaged, let us know within 3 days of receiving your order and we’ll help you return or replace your products.

Shipping

What are your shipping methods?

We currently offer three shipping options:

Economy (free): orders will arrive within 5 - 8 business days

Standard ($10): orders will arrive within 3 - 4 business days

Express ($18): will arrive within 1 - 2 business days

*delivery windows do not include 24 hours to process your order

Where do you ship?

We currently ship within the United States including Alaska, Hawaii and all APO, FPO, and DPO addresses.

For orders delivering to Alaska, Hawaii and all APO, FPO, and DPO addresses, please note that delivery timelines will be delayed.

When will I receive my order?

All orders ship out 24 hours or less after we receive your order. From there, you’ll receive your order within the shipping window that you selected at checkout.

What if my order is late or does not arrive?

If your order has not arrived, we want to know! Contact us at hello@shoppineandpalm.com and we’ll track it down.

Do you offer free shipping?

We do offer free shipping for all orders placed with economy shipping. These orders will be received within 5 - 8 business days of processing.

Can I change my shipping address?

Contact Customer Support within 30 minutes of placing your order to see if we can change your shipping address. It may not be possible, but we’ll do our best to make sure your order finds its way to you.

Question

Answer

Returns

What is your return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns or exchanges within 60 days.

How do I process a return?

If you would like to initiate a return please email us with your order number and the items you’d like to return and we’ll send you a prepaid return shipping label.

How do I exchange an item?

If you would like to initiate an exchange please email us with your order number and the items you’d like to exchange and we’ll take care of the rest. Exchanges can only be made for the same product in an alternate color. If you’d like to exchange for a new product, it’s best to return the initial order and place a new order for the products you prefer.

Can I exchange a gift?

Yes, you can return your gift for an exchange or store credit up to 60 after the order was initially placed. To get started, email us and let us know that you would like to return a gift. We’ll ask you a few questions to find your original order. And don’t worry – we won’t notify the purchaser of the return.

You May Also be Wondering

What is a Mediterranean bath towel?

We’re glad you asked! Technically a Mediterranean towel is one that’s made with cotton sourced in the Mediterranean region. But, for us, it’s so much more than that. Not only is it the quality of the cotton and the specific location where the cotton is grown and the towels produced, but equally important is the lifestyle it evokes and the practicality it brings to your bathroom. Read more here.

What is a peshtemal?

How do I care for my towels?

We suggest these general tips for keeping both your bath towels and peshtemal looking fresh and clean.

Machine wash using a cool or warm water temperature

Tumble dry on a low setting

Wash similar items together (color and fabric)

Avoid washing towels with clothes as zippers and buttons can cause damage

Stay away from harsh detergents

Dryer sheets are ok but wool drying balls are even better If you iron your towels, iron on a low setting

Never use bleach to treat stains, instead we find that Oxyclean works well

Do you offer a trade program?

Not yet, but if you work in the design space reach out and let’s explore how we can work together.

I want to work with you, do you have open positions?

We’re always looking for top talent. If you’re interested in learning more about open positions reach out and let us know what you’re looking for and we’ll see if it’s a fit!